Customer Satisfaction: New York subway vs. Uber

Re: MTA has more happy riders — but still lags behind D.C., Chicago:

Only a government monopoly such as the MTA could brag about an “almost” 50% customer satisfaction rate.

And yet no one is willing to ask the most obvious of questions: why should the government, which is a coercive monopoly by its very nature, be involved in the transportation business at all? Why shouldn’t our filthy, crumbling, rat-infested, utterly unreliable subway system be sold off to a private entity to take over, modernize, and run efficiently and cost-effectively? And why should New York City and New York State be allowed to cripple, with unending and ever-increasing fees and regulations, the competitiveness of private ride-sharing companies like Uber that have a 97% customer satisfaction rate?

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